Returns & Exchanges

If you would like to return your online purchase, please contact us through the contact page. include your order number in the message.

FULL-PRICED ITEMS

Full-priced items purchased online may be returned for an exchange, credit note or refund provided they are returned within 14 working days from delivery and fit the return criteria below.

SALE ITEMS

Sale purchases are eligible for an exchange within 7 working days of delivery. Sale items are not eligible for a refund or credit note unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.

AFTERPAY PURCHASES

You are eligible for exchange or credit only (this is due to the cost we incur for offering these services on our website).

RETURNS POLICY

• All return shipping costs back to kristinmagrit.com are the responsibility of the customer.
• Items must be returned via tracked post or courier to the return address below. Packages that are untracked or lost in transit are not the responsibility of Kristin Magrit.
• All Kristin Magrit stores are able to accept online returns refunds and credit notes will be processed by our customer care team by the following business day.
• Once the product has been received it will undergo a quality control check to ensure the product has not been worn or washed and the tags are still in place, product must be suitable for re-sale.
• If goods are eligible, they will then be processed according to the customers return selection.
• All qualifying returns will be made within 5 working days of receipt of the items by kristinmagrit.com
• We strongly advise customers to thoroughly check and try on any ordered product as soon as it is received to ensure satisfaction with the item/s purchased.
• If you receive a faulty product, please notify info@kristinmagrit.com immediately and we will look to remedy the situation.
• Kristin Magrit will not refund or exchange products that have been damaged due to general wear and tear.
• Items purchased through a Kristin Magrit stockiest must be returned directly to them.

The return delivery address for kristinmagrit.com is: