Returns & Exchanges

Refunds, Returns & Exchanges

We want you to love your Kristin Magrit clothing.

If it's not right, just send it back to us within 14 days of arriving, unworn with tags attached and we will issue a refund. We do not refund shipping costs. Please send your return to the address below with the returns slip included or a note with your name, postcode and 6-digit order number clearly displayed. This starts with a KM and can be found on your packing slip or the confirmation email you received when purchasing. Returns are at the customers expense.

Kristin Magrit Returns

PO Box 188

Mount Hawthorn

WA 6915

AUSTRALIA

If you'd like to exchange, please return your order to us, with name and order number clearly included with your return, a refund will be issued for your return as above.

Your exchange will need to be placed as a new order - Simply re-order the size and colour you'd like through our online store. (You can place your exchange order at any stage during the returns process)

We aim to process your returns within 3 working days of them arriving to us. When we have processed your return and issued a refund it can take up to 5 working days to arrive in your bank. All refunds are sent to the card you paid on. Any questions please don’t hesitate to contact us on Info@kristinmagrit.com

Please understand that as a small independent Australian Made Label, we have high make costs, and in order to be able to offer our pieces at reasonable prices we have reduced margins, but as a result are unable to absorb shipping costs - as they mount up very quickly. We hope you understand, and very much appreciate your understanding and continued support.

sustainability

Every Single little detail is thought about from within the framework of ethics and sustainability. From our methods to our materials. Everything is constantly under scrutiny as we strive to do better. We also make in small batches to reduce waste. We aim to create forever pieces - designs that surpass trends and will be favourites in your wardrobe for years to come.

community

At Kristin Magrit we are a small all women team. We believe in collaborating with, and supporting other women and their businesses in any way that we can. We look first to our local community for supplies and manufacturing. Our makers are within 12 kms of our design studio. We work with knitters in Kristin's home country of New Zealand.

Artisanship & individuality

We believe you are your own artwork, and celebrate this by designing clothes you can make your own. Each piece is sewn individually from premium natural fibres, attention and care is poured into every piece, ensuring a beautiful and long lasting garment you will love.