Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply to orders Under $400 AUD, and will be added at checkout.
It depends on where you are. Orders with in Australia will take 3-8 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Any exchanges will be sent back to you FREE of charge.
Yes, you can return your online order to our Perth store if you are wanting to exchange the item/s or refund your purchase, all you need is your order invoice as proof of purchase. Cost of shipping is non refundable.
If you are purchasing anything from our website and you live outside of Australia please be aware of any import duties and taxes that may be charged on delivery into your country. These charges depend on your country's import legislation and are not covered by Kristin Magrit . If these taxes are imposed, the approximate delivery time may be affected.
When your order has left us you will receive an automated e-mail with a tracking reference. Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately. Orders can be tracked using the Track service at auspost.com.au
Yes, we recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a "Card to Call" will be left. You can then arrange for re-delivery or collection.
There is a sign up form at the bottom of this page.
We accept payment by Visa, MasterCard, American Express, Afterpay, Apple Pay, G Pay and PayPal.
Pre order is a service that allows you to pre purchase a garment before it is physically available in store or online. The item is charged to your Credit Card or Paypal account straight away but is not sent until the delivery date which is stated in the description. Once you receive the item all returns and exchange policies still apply.
Items that are available to buy on pre order are not shipped until the delivery date specified in the styles description. However, the garment is charged to your Credit Card or Paypal account at time of purchase.
No, we are unable to deliver directly to PO Box addresses as a signature is required on delivery.
If you have received an incorrect item please contact us at email@example.com with your name, order number and as many details as possible within 7 days of receiving your order.
If you have received a faulty item please contact us at firstname.lastname@example.org with your name, order number and as many details as possible within 7 days of receiving your order. We will resolve any issues with faulty items as quickly as we can.
All prices are in Australian dollars unless specified otherwise.