SHIPPING & RETURNS
All prices for garments and shipping are shown in Aus $ and inclusive of GST.
Our online store is open 24/7. You can place an order through our website at anytime!
If you have any questions about anything, feel free to drop us an email at: firstname.lastname@example.org
The Kristin Magrit online store can accept Visa, Mastercard, American Express debit and credit cards. Pay Pal and After Pay.
Orders are processed daily, and will be shipped on the following morning’s courier.
For example, if you place an order on Wednesday before 5 pm (AWST) it will be shipped Thursday morning and depending on where you live, will be with you in 2 – 3 working days.
If you place an order on Friday, over the weekend, or on a Public holiday it will be shipped the following working day.
Pre orders – will be shipped within 24 hours of arriving into store. You will receive a notification when your pre order is ready to be shipped.
Orders will be shipped from Perth 6007 Australia.
AUSTRALIA WIDE SHIPPING
We use Sendle or Aus Post to ship your order – please allow 2-8 business days
All shipping on orders over $100 Australia wide are free!
Our courier of choice for international shipping is DHL.
All prices are shown in Aus $ and inclusive of GST.
Free Shipping for orders over $300 AUD.
$20 flat rate for orders under $300.
(2 - 5 business days), track and trace with DHL Express
USA, Europe and the rest of the world
Free Shipping for orders over $400 AUD.
$30 flat rate for orders under $400.
(5 - 10 business days) track and trace with DHL Express
Please note – KRISTIN MAGRIT will not be liable for any duties, taxes or import fees imposed on international orders at the country of destination.
Customers will be liable for all duties, taxes and levies charged by the country you have shipped to.
Please contact your local customs officer if you need to clarify charges or need more information.
A shipping notification email will be sent once the courier has collected your order and its on its way to you.
You can track your package using the details in the shipping notification email.
Please state at checkout if there is somewhere safe to leave your parcel if you will not be home.
Anyone at the delivery address who accepts the package shall be deemed to be authorised to receive the goods on your behalf.
On receiving your parcel please check the item thoroughly before removing the woven tags, once the woven tags are removed the item is non-returnable.
IF YOUR ORDER IS
Lost please contact us immediately.
Damaged please retain all packaging and contact us immediately.
We hope you will be completely happy with your KM garment and get loads of wear out of it, but we understand that it can be tricky buying online. Returns are accepted happily within 10 working days of receiving the garment as long as the garment is in ‘as new’ condition with all tags attached.
Please package your item with tags attached, and return by courier/post within 2 weeks of receiving your order.
If you live locally you can contact us for alternate return options.
For International orders please get in touch within 10 days of receiving your garment/s to arrange a return.
Refunds will be made to the card originally used at purchase. Unfortunately the original shipping costs are not refundable unless exchanging for another size or colour.